The team developing ImageConverter Plus always wants to make sure that the product you purchased operates efficiently and that you benefit from our software. ImageConverter Plus offers support services designed to meet your business needs and assist you in effectively managing your graphic files. Whether an expert or a beginner, we realize that you may encounter difficulties while using the program. We never leave any problems of our customers unsolved. Please note that we try to respond to your inquiries within 2 business days, but sometimes we have to deal with the damaged files or more complicated conversion problems that need to get our engineers and other specialists involved, which may take extra time. Customer satisfaction is our goal!